Company Policy

Welcome to Crescendo Craft, where we simplify advertising, payments, and compliance to empower your business. We’re committed to providing seamless, secure, and reliable services, supported by policies that ensure clarity and mutual understanding between Crescendo Craft and its merchants and clients. Here’s an overview of the key principles that define our collaboration.

1. Account Management

   1. Accurate Account Setup

      Ensuring all information is complete and accurate is vital to a smooth start. Incorrect or false details may lead to account suspension.

   2. Security Responsibilities

      Account security, including password protection, rests with merchants. We advise using strong, unique passwords to prevent unauthorized access.

   3. Suspension or Termination

      We reserve the right to suspend or terminate accounts if terms are violated or laws are not followed.

2. Payment Processing & Transactions

   1. Simplified Payments

      Crescendo Craft facilitates transactions that align with local and global regulations. Merchants are required to comply with all payment-related laws.

   2. Transparent Fees

      Transaction-related fees, including currency exchange and service charges, are communicated upfront. Chargebacks & Refunds: Merchants handle customer disputes directly. Fees may apply for chargeback incidents.

3. Compliance & Regulatory

   1. KYC & AML Requirements

      Merchants must adhere to Know Your Customer (KYC) and Anti-Money Laundering (AML) standards to prevent illegal activities. We may request documentation to ensure compliance.

   2. Jurisdictional Compliance

      Merchants are responsible for adhering to all applicable local and international laws. Data Privacy & Protection: Merchants are required to handle customer data responsibly and in compliance with data privacy laws.

4. Advertising & Marketing

   1. Responsible Advertising

      We expect ethical and legal advertising practices. Ads that mislead or harm Crescendo Craft’s reputation will not be accepted.

   2. Content Approval

      Crescendo Craft reserves the right to approve, reject, or remove ad content.

   3. Third-Party Compliance

      Merchants using third-party services for ads must ensure these parties meet Crescendo Craft’s standards.

5. Fraud Prevention & Security

   1. Proactive Fraud Prevention

      Merchants should have fraud-prevention measures in place. Any suspicious activity must be reported immediately.

   2. Transaction Monitoring

      Crescendo Craft monitors transactions and works with merchants to address any irregularities.

6. Dispute Resolution & Arbitration

   1. Direct Dispute Handling

      Merchants are responsible for handling customer disputes. Crescendo Craft only intervenes in payment-related issues.

   2. Arbitration Process

      Disputes between Crescendo Craft and merchants that cannot be settled amicably will go to arbitration under Nigerian law.

7. Intellectual Property (IP)

   1. Crescendo Craft’s IP

      Our platform, services, and gateway IP remain proprietary. Merchants must request permission for any use.

   2. Merchant IP Rights

      Merchants retain ownership of their brand elements but grant Crescendo Craft limited rights to use IP to fulfill service obligations.

8. Confidentiality & Data Security

   1. Confidential Information

      Both parties agree to protect shared confidential information.

   2. Data Protection Standards

      Crescendo Craft implements security measures to protect merchant data. Merchants are responsible for adhering to data protection laws.

9. Termination

   1. Crescendo Craft’s Right to Terminate

      We reserve the right to end services if terms are breached.

   2. Merchant’s Right to Terminate

      Merchants may terminate services with a one-month notice, subject to settling outstanding obligations.

10. Limitation of Liability

    1. Limited Liability

       Crescendo Craft’s liability is capped at the merchant’s recent payment within the last 30 days. We are not liable for indirect or incidental damages.

11. Force Majeure

    1. Unforeseen Events

       In cases of events beyond control, such as natural disasters, Crescendo Craft will notify merchants and work to mitigate impacts.

12. Policy Updates & Communication

    1. Policy Modifications

       Policy updates will be communicated, and continued use implies agreement.

    2. Effective Communication

       Merchants should keep contact information current to stay informed.

By choosing Crescendo Craft, you agree to these terms, forming a solid foundation for a productive partnership. Our team is here to support you with clear, efficient processes and solutions that drive your business forward.